1. Introduction

Same Ways Care Limited is committed to protecting your personal data and respecting your privacy.

2. What Information We Collect

We may collect:

• Name

• Email address

• Phone number

• Information about your care needs

• Website usage data (via cookies)

3. How We Collect Data

• Contact forms

• Direct enquiries

• Cookies and analytics tools

4. How We Use Your Information

We use your data to:

• Respond to enquiries

• Provide care services

• Improve our website and services

• Communicate with you where necessary

5. Legal Basis for Processing

We process your data based on:

• Consent (when you submit a form)

• Legitimate interest (responding to enquiries)

• Legal obligations (where applicable)

6. Data Sharing

We do not sell your data.
We may share data with:

• Trusted service providers (e.g. hosting, email systems)

• Legal authorities if required

7. Data Retention

We only keep your data for as long as necessary to:

• Fulfil your enquiry

• Meet legal requirements

8. Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Withdraw consent

• Lodge a complaint with the ICO

9. Cookies

We use cookies to:

• Improve website performance

• Understand visitor behaviour

A cookie banner (e.g. via Iubenda) will allow you to manage your preferences.

10. Data Security

We implement appropriate measures to protect your data from unauthorised access, loss, or misuse.

11. Third-Party Services

We may use third-party tools (e.g. analytics, forms). These providers have their own privacy policies.

12. Contact Us

If you have any questions about this policy, contact:

Same Ways Care Limited
Email: info@sameways.co.uk
Phone: 01865 985342

13. Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically.